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Is Your Service Desk Supporting Your Remote Workforce?

Is Your Service Desk Supporting Your Remote Workforce?


Many offices are still closed, but the need to support, secure and service enterprise devices for business users hasn't gone away. In fact, it’s more important than ever, and a robust service desk solution can empower your remote workforce to remain secure yet productive during the work-from-home era. Join ITPro Today contributor Theresa Miller and Quest KACE Support Engineer Jillian Salamon to learn more about modern day challenges businesses face with service desk ticketing, asset management, malicious device blocking, and more.

 Specific topics include:

  • Real-world challenges with service desk functions and lessons learned
  • The importance of providing stellar support to ensure business productivity
  • Service desk options to support any enterprise

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Theresa Miller.JPGTheresa Miller, Contributing Editor, ITPro Today
Theresa has been working as a technical expert in IT for over 20 years.  Her areas of expertise are in the areas of Exchange, Office 365, Active Directory, VMware, Citrix XenApp, and XenDesktop. She has also done technical writing for ITPro Today, Pluralsight, and several other sites. Theresa has also been invited to speak at conferences such as BriForum, E2E Virtualization Conference, and has led coordinated tech talks at Citrix Synergy. Theresa also has her blog for sharing technical thoughts at, and you can find her on twitter @24x7itconnect.


Jillian.jpgJillian Salamon, Sr. KACE Presales Engineer, Quest KACE
Jillian is a Sr. KACE Presales Engineer who serves as the SME for KACE Service Desk.  Jillian began her career in the IT industry and has been with KACE/Quest Software for 12 years. Jillian was born, raised and currently resides in Pittsburgh, PA.