Data-driven automation is starting to change the course of global ITSM delivery. The need to collect and interrogate customers’ IT performance data in order to improve IT service delivery is beyond hype – it’s a necessity. Read this whitepaper to learn more about data-driven automation and its benefits.
This whitepaper covers:
- Survey results of more than 350 IT service providers’ use of data.
- Collecting, storing and using data.
- The value of data-based automation.
- The future hopes for data automation.