Before the advent of laptops and the rise of remote and mobile workers, if there was a problem you knew where to fix it - the devices that needed tending to were all somewhere in the office.
Modern IT pros have no such luck. Workers are now scattered, whether in satellite offices, telecommuting or road warriors. To make things even more complicated, remote workers rarely only have one device (such as laptops, tablets and smartphones).
Read this whitepaper for top tips on how to manage your remote workers.