Southern New Hampshire University’s mission is to transform the lives of learners by providing cost-effective, successful campus-based and online learning opportunities. With locations across the United States, SNHU’s student base is concentrated in North America, though the university also supports military personnel during their deployments and overseas assignments, ensuring that they can keep up with their studies no matter where they are in the world. Currently, SNHU provides 24x7 technical support for nearly 300 campus-based and online programs.
SNHU’s Michael O’Leary sat down with HDI’s Roy Atkinson to provide some insights into SNHU’s ever-expanding distance education program and the implications for technical support. And remember, although we’re going to be talking about higher education in this Point of View, keep in mind that supporting remote customers and colleagues is becoming increasingly important regardless of the industry.