A multinational investment bank and financial services company was looking for a partner to achieve end-to-end process optimization through automation. They were dealing with reluctance from incumbent vendors and operations teams, as the outcome of the engagement would result in direct or indirect loss of head count. This is where Hexaware stepped in with its robust practices, ROI driven approach and ability to seamlessly integrate legacy and modern applications. We provided the client with a roadmap to their journey of Data Center and End User Automation. We also delivered bots that would automate complex and high volume ticket processes with minimum to nil human intervention and a success rate of over 80%.
Major benefits achieved were:
• Massive savings on manual efforts and higher accuracy
• Improved compliance and end-to-end audit trails
• Enhanced financial returns and faster response times
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