Q. When I try to use Microsoft Windows Messenger 5.0, I get an error about component registration and Windows Messenger attempts to install. How can I solve this problem?

A. Microsoft has received many reports of problems that occur during installations of Windows Messenger 5.0 and later. To solve the problem you describe, perform these steps:

  • Open the \winsxs folder (Start, Run, winsxs).
  • Delete the folder named \x86_Microsoft.Windows.Networking.RtcDll_6595b64144ccf1df_5.2.2.1_ or a file similar to this name.
  • Restart the installation; the problem should be solved.
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