Q. When I try to use Microsoft Windows Messenger 5.0, I get an error about component registration and Windows Messenger attempts to install. How can I solve this problem?

A. Microsoft has received many reports of problems that occur during installations of Windows Messenger 5.0 and later. To solve the problem you describe, perform these steps:

• Open the \winsxs folder (Start, Run, winsxs).
• Delete the folder named \x86_Microsoft.Windows.Networking.RtcDll_6595b64144ccf1df_5.2.2.1_ or a file similar to this name.
• Restart the installation; the problem should be solved.