JSI Tip 0419 - The most popular Knowledge Base articles are available via fax.


Microsoft has taken the most popular Knowledge Base articles and made them available (for free) via a touch-tone fax service.

To use the service:

1. Dial 1 (800) 936-4400.
2. Select Windows NT from the menu (currently option 1).
3. Enter 1 for Catalogue Orders.
4. Enter 1 to order items from the catalog.
5. Enter the 5 or 6 digit Q number (without the Q) followed by the # key.
6. Follow the prompts to enter your fax number.
7. When you have ordered all the items you want, hang up.
8. If you experience difficulty, you can call 1 (425) 635-3199.

ARTICLE LISTING

Dial-Up Networking

ITEM ID ARTICLE TITLE                                                PAGES
Q148154 RAS Client Cannot Browse RAS Server With IPX Only                2
Q149907 Browsing a Remote Network from a DUN Client Using Only TCP/IP    2
Q151760 Error 20091 When Client Dials RAS Server Using TCP/IP            3
Q161516 Troubleshooting Modem Problems Under Windows NT 4.0              4
Q162293 Troubleshooting RAS Client Issues in Windows NT 4.0              5
Q171015 How to Install and Configure Windows NT 4.0 Dial-Up Networking   4

Hardware

ITEM ID ARTICLE TITLE                                                PAGES
Q126380 Troubleshooting CD-ROM Problems in Windows NT                    4
Q139986 CD-ROM Drive Not Recognized After Installing Windows NT          2
Q155053 Black Screen on Boot                                             3
Q156344 Plug and Play Devices Not Detected or Installed                  2
Q170995 How to Install Third-Party Network Adapter Drivers               2
Q122926 Troubleshooting STOP: 0x0000007B or "0x4,0,0,0" Error            6

Internet

ITEM ID ARTICLE TITLE                                                PAGES
Q121877 Using RAS for Routing of IP Packets                             23
Q152220 How to View and Remove Information from AutoDial                 4
Q156569 How to Connect to Internet Service Providers from Windows NT     3
Q157807 Enabling AutoDial with Internet Explorer in Windows NT 4.0       3
Q161410 How to Set Up a Private Network Over the Internet Using PPTP     3
Q163391 Troubleshooting Problems Communicating on the Internet           8
Q169843 PPTP Connection to Multihomed Server May Not Succeed             2
Q161986 Troubleshooting Internet Service Provider Login Problems         8
Q166090 MSN Support in Windows NT                                        7

Miscellaneous

ITEM ID ARTICLE TITLE                                                PAGES
Q121517 How to Recover From a Corrupt NTFS Boot Sector                   7
Q124550 Err Msg: Windows NT Could Not Start...Ntoskrnl.exe               3
Q131735 How to Create Windows NT Boot Floppy Disks                       2
Q135527 Err Msg: Windows NT Could Not Be Started As Configured           2
Q136547 Restoring Windows NT Dual Boot After Installing Windows 95       3
Q142065 Connecting Windows NT to Windows 95 with a Null-Modem Cable      3
Q151237 Error Message When Installing TCP/IP or Adding TCP/IP Service    3
Q166090 MSN Support in Windows NT                                        7

Printing

ITEM ID ARTICLE TITLE                                                PAGES
Q135406 Steps to Manually Remove and Reinstall a Printer Driver          3
Q156082 Windows NT Printer Driver Support                                4
Q160861 Printers May Produce Garbled Output After Print Job Is Deleted   2
Q163551 Troubleshooting Printing Problems in Windows NT 4.0              6

Setup

ITEM ID ARTICLE TITLE                                                PAGES
Q100108 Overview of FAT, HPFS, and NTFS File Systems                     9
Q103049 How to Manually Remove Windows NT                                4
Q130087 How to Troubleshoot Windows NT Boot Floppy Disk Problems         2
Q142865 Microsoft Support Policy on Hardware Not On Windows NT HCL       4
Q151414 Windows 95 Partition Types Not Recognized by Windows NT          2
Q151581 Cannot Upgrade Windows 95 to Windows NT Workstation 4.0          3
Q154538 WinNT 4.0 Upgrade CD Will Not Upgrade WinNT 4.0 Installation     4
Q155034 Dual-Booting Between Windows NT Workstation 4.0 and Windows 95   2
Q155563 Toshiba T4900CT Laptop Computer Hangs at NTDETECT Screen         2
Q155621 Comparison of Windows 95 and Windows NT Workstation 4.0          2
Q155717 Windows NT 4.0 Installations Cannot Be Copied or Moved           2
Q156530 Setup Stops When Inspecting Computer Hardware Configuration      3
Q156903 Boot Loader Screen Keeps Repeating During Setup                  2
Q160495 Err Msg: STOP: C000026C Unable to Load Device Driver...          2
Q161703 Stop: 0x0000001E Error Message During Setup                      3
Q163003 Compatibility Tool for Microsoft Windows NT 4.0 Available        5
Q168931 Err Msg: Setup Was Unable to Verify Your <X>: Drive              3
Q171003 Stop 0x50 Error Message While Installing Windows NT 4.0          3
Q122926 Troubleshooting STOP: 0x0000007B or "0x4,0,0,0" Error            6
Q126690 Windows NT 4.0 Setup Troubleshooting Guide                      26

Deployment and Unattended Setup

ITEM ID ARTICLE TITLE                                                PAGES
Q153768 Changing the Default Installation Drive Using Unattended Setup   2
Q155099 Creating Network Component .inf File for Unattended Setup        4
Q155197 Unattended Setup Parameters for Unattend.txt File               36
Q155614 Unattended Installation of Microsoft Windows NT 4.0              3
Q155643 Case Studies Available Describing Windows NT 4.0 Deployments     2
Q155644 Available Resources for Windows NT 4.0 Deployment                2
Q156654 How to Disable the Installation of Exchange During Setup         3
Q156795 Using Sysdiff.exe with Unattended Setup and Windows NT 4.0       5
Q156823 How to Install an OEM Network Adapter Card in WinNT 4.0 Setup    4
Q156876 Using UDF Files with Windows NT 4.0 Unattended Setup             4
Q157361 How to Automatically Log On After an Unattended Setup            3
Q157576 Troubleshooting Problems Using Sysdiff.exe Tool                 10
Q157920 How to Prevent Welcome to Windows NT Screen During Setup         5
Q158447 How to Run a Program Only Once After Unattended Setup of WinNT   5
Q158484 How to Set the Administrator Password During Unattended Setup    2
Q159624 Err Msg: Incorrect Arguments. Consult the Windows NT...          3
Q163303 Sysdiff Cannot Be Used to Apply Service Pack                     3
Q163554 Determining NIC Parameters for Setup Using Unattend.txt          4
Q170271 Description of Zero Admin Kit for Windows NT Workstation 4.0     4

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