How to Fix the Windows 10 Mobile Build 14951 Stuck with Update Downloading at 0% Issue

How to Fix the Windows 10 Mobile Build 14951 Stuck with Update Downloading at 0% Issue

When Microsoft released Windows 10 Mobile Build 14951 earlier this week there was a widespread issue experienced by testers on the previous Fast Ring build, 14946, that caused their device to be stuck at 0% trying to download build 14951.

After a few days of troubleshooting and asking Windows Insiders to pull additional logs from their testing devices, it appears Microsoft may have a solution for this issue.

I was part of that testing process and tried a work around last night from Microsoft but at the time it did not resolve my issue with downloading build 14951.

However, a couple of extra steps posted by the Windows Insider team overnight seems to have solved the update issue and build 14951 is currently installing on my Lumia 950 as I prepare this article.

So if you are seeing this error:

Windows 10 Mobile Stuck at 0% Downloading Build 14951

you need to follow these steps from Microsoft:

  • Plug your device into a charger
  • Open Settings > Update & Security > Windows Insider Program -  Change your device to "Slow" and then back to "Fast"
  • Turn on airplane mode Settings > Network & wireless >Airplane Mode
  • Navigate to Settings > Time & Language > Date & Time -  If On, turn “Set date and time automatically” to the Off position
    1. Change the date on the device to 7 days in the future
  • Return to the home screen & Reboot the device
  • After the reboot, turn off airplane mode - Settings > Network & wireless > Airplane Mode
  • Check for updates - Settings > Update & Security >Phone update > Check for updates
  • This process will fail with an error code.  This is expected!
  • Change the device date back to the current date - Settings >Time & Language > Date & Time
  • Check for updates -  Settings > Update & Security >Phone update > Check for updates
  • This check may fail again, this is ok.
  • Reboot the device
  • After the reboot, check for updates - Settings > Update & Security >Phone update > Check for updates
  • The check for updates should succeed and begin downloading 14951

According to Microsoft, a subset of users seeing this problem may need to take a few extra steps. I was one of these users and, as I mentioned earlier, it was these extra steps this morning that finally triggered the update to begin downloading on my device.

Here are those extra steps:

  • Switch Insider setting to Slow ring
  • Check for updates (will say you are up-to-date for the Slow ring)
  • Change back to Fast ring
  • Check for updates again and it should update

Microsoft states they have made the Windows Update changes on the backside that resolves this issue and it should not impact the next build since the changes are already in place.

If for some reason this workaround does not get the update downloading to your device then Microsoft has listed some additional options that require a little more time investment but should also resolve the issue. However, the above steps are by far the quickest resolution to the issue.

Did this work around help you get Build 14951 downloaded to your Windows 10 Mobile device?

But, wait...there's probably more so be sure to follow me on Twitter and Google+.

Hide comments

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish