Microsoft Releases Field Service Shell for Dynamics CRM on Windows 10

Microsoft Releases Field Service Shell for Dynamics CRM on Windows 10

Microsoft has developed and delivered a new Windows 10 UWP application for Field Service professionals. The intent is to provide a cross-device solution to allow for full service automation. Offered as a connection to Microsoft Dynamics CRM, Field Service provides the following features:

  • Access information online or offline and automatically synchronize data when a connection is available
  • Display up-to-the-minute, multi-day field agent schedules and job details
  • Get turn-by-turn driving directions to job sites
  • Call and email contacts, and browse their websites within the app
  • Update work schedule status in real-time
  • See work order problems on the schedule
  • Reassign schedules directly from the device
  • Change unassigned slots to other field agents
  • Enter and track parts or materials used
  • Access vendor, manufacturer, job site and client contact information
  • Record completed schedule slot labor
  • Perform and submit paperless field inspection processes
  • View and work with reference manuals
  • Capture customer signatures onsite

Get it in the Windows store: Field Service Mobile

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