Q: What role does Citrix XenDesktop's Desktop Director play?

A: A Citrix XenDesktop environment can be used to centralize user desktops back into the data center. By itself, Desktop Director enables a small number of high-level IT administrators to handle a large number of desktops. Desktop Director provides a secondary, web-based interface for first- and second-level Help desk staff to assist users and perform daily maintenance activities, without providing them access to the full XenDesktop console. With Desktop Director, Help desk staff can view and interact with user sessions to provide low-level support by troubleshooting user problems.