Q. I'm trying to use remote tools from System Center Configuration Manager (SCCM) 2007 but I get an error when I try to connect. What's wrong?

A. You need several ports open on the clients for SCCM to be able to remotely connect from the SCCM Management Console. The ports and exception rules needed are:

• Remote Assistance
• Remote Desktop
• TCP Port 135 (RPC)
• TCP Ports 2701-2702

The best way to enable these exceptions is using Group Policy for the domain-joined machines.