Q: Can I connect System Center Service Manager 2012 to multiple Microsoft Exchange mailboxes?

A: System Center Service Manager uses an Exchange connector for communication with Exchange mailboxes. Service Manager 2010 Exchange Connector 1.0 and 2.0 releases allowed connection only to a single mailbox.

However, Service Manager 2012 leverages a new connector, Exchange Connector 3.0, which supports multiple mailboxes, enabling Service Manager to pull mail from different accounts.

To create an instance of the Exchange connector for each mailbox to be monitored and for any mailbox that is not the workflow accounts mailbox, select the Use impersonation option, which the screen shot below shows. scsm2012exv3connector1

Because the connection to the account always comes from the workflow account, you need to make sure the Service Manager workflow account has impersonation rights in Exchange for this mailbox. For example, I used the following command:

[PS] C:\Windows\system32>New-ManagementScope -Name: 'SvcMgrWork Impersonates' -RecipientRestrictionFilter 'DisplayName -
eq "HelpMe Superman"'

which returned the following, confirming the new scope was created:

Name ScopeRestrictionType Exclusive RecipientRoot RecipientFilter ServerFilter
---- -------------------- --------- ------------- --------------- ------------
SvcMgrWork Imper... RecipientScope False DisplayName -eq ...

Then I used the following command to assign the scope to my user allowing impersonation: 

[PS] C:\Windows\system32>New-ManagementRoleAssignment -Name 'SvcMgrWork Impersonates Superman' -Role ApplicationImperson
ation -User SvcMgrWork -CustomRecipientWriteScope 'SvcMgrWork Impersonates'

which returned this output:

 Name Role RoleAssigneeName RoleAssigneeType AssignmentMethod EffectiveUserNam
---- ---- ---------------- ---------------- ---------------- ----------------
SvcMgrWork Impersonates Sup... ApplicationImp... SvcMgrWork User Direct


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