bell for service request

Fix Service Requests Stuck in Service Manager

Q: I've submitted service requests in System Center Service Manager 2012 R2 that never change to "in progress." What can I do?

A: This problem is typically fixed by effectively flushing out the Service Manager cache, which is done as follows:

  1. Stop the Service Manager core services:
    • Microsoft Monitoring Agent (pre-System Center Service Manager 2012 R2)
    • System Center Data Access Service
    • System Center Management Configuration
  2. Navigate to C:\Program Files\Microsoft System Center 2012 R2\Service Manager\Health Service State and delete the content.
  3. Restart the three services from step 1.
  4. Ensure the content in C:\Program Files\Microsoft System Center 2012 R2\Service Manager\Health Service State is recreated.

Service requests should now start flowing.

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