Fix Service Requests Stuck in Service Manager

Q: I've submitted service requests in System Center Service Manager 2012 R2 that never change to "in progress." What can I do?

A: This problem is typically fixed by effectively flushing out the Service Manager cache, which is done as follows:

1. Stop the Service Manager core services:
   • Microsoft Monitoring Agent (pre-System Center Service Manager 2012 R2)
   • System Center Data Access Service
   • System Center Management Configuration
2. Navigate to C:\Program Files\Microsoft System Center 2012 R2\Service Manager\Health Service State and delete the content.
3. Restart the three services from step 1.
4. Ensure the content in C:\Program Files\Microsoft System Center 2012 R2\Service Manager\Health Service State is recreated.

Service requests should now start flowing.