Windows Client UPDATE--Configuring Company PCs for Home Use--November 11, 2004
If you'd like to receive Windows Client UPDATE in HTML format in the near future, click the URL below. (Click just once--there's no need to click in every issue.)
Make sure that overzealous antispam software doesn't block your copy of Windows Client UPDATE--add [email protected] to your list of allowed senders and contacts.
Bringing High-Density, Low-Cost Blade Servers to Your Business
Free Patch Management White Paper from St. Bernard Software
1. Commentary: Configuring Company PCs for Home Use
2. Reader Challenge
- October 2004 Reader Challenge Winners
- November 2004 Reader Challenge
3. News & Views
- Mozilla Foundation Ships Firefox 1.0
- Tip: Tools for Windows XP
- Featured Thread: Cloned Drive Won't Boot
5. New and Improved
- Local-Network Inventory Tool
- Tell Us About a Hot Product and Get a T-Shirt!
==== Sponsor: Bringing High-Density, Low-Cost Blade Servers to Your Business ====
As the enterprise adapts to changing business needs, server technology will continue to evolve to meet the new demands of IT. Blade servers can help address these challenges by offering a scalable, space-efficient solution that provides reduced cabling, hot-swappable components, and reduced management costs and ownership costs over time. This white paper describes the long-term value and return on investment that blade servers offer by addressing the process of standing up and maintaining a blade server in a hands-on approach. Find out how you can improve service and save money. Download this free white paper now!
==== 1. Commentary: Configuring Company PCs for Home Use ====
by David Chernicoff, [email protected]
I got a call last week from a friend that brought back memories of the bad old days of networking computers. He'd been issued a new notebook at work, preconfigured with all of the business applications and antivirus and security software that his company required, and he wanted to be able to use it on his home network, as his company's use policy permitted. He'd run into a bit of a snag, however, and his skills as a knowledgeable computer user weren't up to the task.
My friend could connect to the Internet from home, run his VPN software, and connect to his corporate network resources without a problem. However, he wasn't able to access files on his notebook from any other computer on the home network.
A little phone diagnosis made clear that the basic network connections weren't the problem--after I walked him through some basic networking diagnostics, we determined that although his new notebook could see the network, the rest of the home network couldn't see his notebook. He'd already run the Network Setup Wizard and the Wireless Network Setup Wizard in an attempt to solve his problem, but to no avail.
My next question was the obvious: Are you running a firewall on the individual clients or using a hardware firewall in your Internet router? He was using both: the hardware firewall that came with his router, and Windows Firewall, which had defaulted to "on" with his installation of Windows XP Service Pack 2 (SP2). However, he'd already disabled Windows Firewall on all the computers for the purpose of determining whether it was a problem, so he was fairly certain that it wasn't.
While I walked him through the diagnostic procedure, he was searching the Web and coming up with all sorts of potential Windows issues that could have been causing his problem. As a result, he developed a severe case of computer hypochondria. He was sure that he was the victim of all sorts of Windows security problems and that his only recourse was to give up, since he couldn't follow some of the recommendations he was finding on the Web that required making major changes to the computer OS, which he couldn't do on a work computer.
At that point, I asked him what processes were running on the computer. As he iterated them, I discovered that one of them was Zone Labs' ZoneAlarm firewall. Apparently his employer's IT technicians installed ZoneAlarm but didn't disable Windows Firewall. Although I'm not sure how it happened, as soon as we reconfigured ZoneAlarm to allow traffic on the local network, all of his connectivity problems disappeared.
In and of itself, my friend's problem wasn't a big deal--dealing with network configuration problems and a computer's inability to see network resources used to be fairly commonplace. But if you're an IT pro who supports hundreds of remote users, a simple configuration error like that one can result in hundreds of hours of lost productivity. Remember that every configuration change made to a computer will have an impact on its use. If you're allowing home use of company computers or configuring computers for telecommuters, you should consider all the potential uses of those computers.
To comment on this article, click this URL: http://www.windowsitpro.com/Article/ArticleID/44512/Windows_44512.html#comment
==== Sponsor: Free Patch Management White Paper from St. Bernard Software ====
Successful patch management is a core component of maintaining a secure computing environment. With a growing number of patches being released by Microsoft weekly, IT administrators must be vigilant in assuring that the machines on their networks are accurately patched. Although Microsoft offers tools to assist administrators with the tasks of patching, they are often time-consuming and far from comprehensive. However there are solutions on the market that can reliably and accurately automate the tasks involved in successful patch management. In this free white paper, learn more about the patch management dilemma and patch management solutions. Download this free white paper now!
==== 2. Reader Challenge ====
by Kathy Ivens, [email protected]
October 2004 Reader Challenge Winners
Congratulations to the winners of our October Reader Challenge, who won copies of "Windows Server Undocumented Solutions: Beyond the Knowledge Base," by Serdar Yegulalp (McGraw-Hill Publishing), and "Home Networking for Dummies" by yours truly (Wiley Publishing). Visit http://www.windowsitpro.com/articles/index.cfm?articleid=44212 to read the answer to the October Reader Challenge.
November 2004 Reader Challenge
Solve this month's Windows Client challenge, and you might win a prize! Email your solution (don't use an attachment) to [email protected] by November 25, 2004. You must include your full name, and street mailing address (without that information, we can't send you a prize if you win).
I choose winners at random from the pool of correct entries. Because I receive so many entries each month, I can't reply to respondents, and I never respond to a request for a receipt. Look for the solutions to this month's problem at http://www.windowsitpro.com/articles/index.cfm?articleid=44507 on November 26, 2004.
The November 2004 Challenge:
If you support users, this challenge will probably sound familiar. A user wants to uninstall a software program. He tells you he opened the Control Panel Add/Remove Programs applet, selected the program, and then selected Remove. The uninstall process failed, but if he selects the program on the Programs menu, a "file not found" message appears. To qualify as a winner in this month's Challenge, click the link below and answer the following questions:
What's the most common cause of this scenario?
How can you remove the program's listing from the Add/Remove Programs applet?
==== 3. News & Views ====
by Paul Thurrott, [email protected]
Mozilla Foundation Ships Firefox 1.0
The Mozilla Foundation announced that it has shipped Firefox 1.0, its long-awaited milestone release of the most popular Web browser alternative to Microsoft Internet Explorer (IE). Several million people already use the pre-1.0 version of Firefox, and this release is expected to garner millions more users to continue eating away at market-leader IE. Officials from the Mozilla Foundation say that Firefox's popularity is due to two factors: It's excellent software, and Microsoft has essentially stopped updating the buggy and insecure market leader, IE.
But Firefox isn't entirely a recent phenomenon. The genesis of this software began in 1998 when Netscape started Mozilla.org (later renamed the Mozilla Foundation) to develop open-source versions of its browser technology. Initial releases of Mozilla.org browsers were entire browser suites that included email, chat, and other applications, and indeed, the company still issues such a product. About 2 years ago, however, several members of the Mozilla Foundation began developing a standalone browser, originally named Phoenix, but later renamed to Firebird, then Firefox after the company discovered that other software products already used the first two names.
Firefox has always impressed technical users, thanks to its advanced features, such as tabbed browsing, pop-up blocking, inline searching, and better security. But lately, Firefox has also begun resonating with average users, many of whom are tired of IE being the primary conduit for malware on their PCs. This year, Firefox and other Mozilla.org browsers have raised their market share to 6 percent, up from 3.5 percent in early 2004. Now, the Mozilla Foundation says its goal is to grab at least 10 percent of the market from IE, and with more than 8 million downloads of pre-release Firefox downloads under its belt, the organization might very well hit that target. For more information about Firefox 1.0 and the free download, visit the Mozilla Foundation Web site.
==== Announcements ====
(from Windows IT Pro and its partners)
Subscribe Now to Windows IT Pro with Exclusive Online Access!
Windows & .NET Magazine is now Windows IT Pro! Act now to get the November issue, which features a Linux primer for Windows administrators, the how-tos of making NTBackup work, and a checklist for Sarbanes-Oxley compliance. You'll save 30% off the cover price and receive exclusive subscriber-only access to our entire online library with your paid subscription! This is a limited-time offer, so click here to order today!
Get the Final Chapter Release--"The Expert's Guide for Exchange 2003: Preparing for, Moving to, and Supporting Exchange Server 2003"
Download our final chapter, "Exchange Security," and learn 5 key strategies to help you secure your environment before vulnerabilities become a problem, including how to reduce the number of protocols used and how to partition your environment. Plus, start protecting authentication credentials, data transmission, and more. Get the entire eBook now!
Attend and Get a Free Subscription to Windows IT Pro! The Enterprise Alliance Roadshow
Come and join us for this free event and find out how a more strategic and holistic approach to IT planning helps organizations increase operational efficiency and facilitate the implementation of new technology. Attend and you could win an iPod! Sign up today. Space is limited.
Win a Trip to TechEd 2005 Plus iPod and XBox Prizes
Compete in the first-ever IT Prolympics to test your Active Directory knowledge against your peers. You could win recognition and great prizes. The IT Prolympian grand prize is an expense-paid trip to TechEd 2005. Click here to enter the competition.
==== 4. Resources ====
Tip: Tools for Windows XP
(contributed by David Chernicoff, [email protected])
I recently received an email message requesting a recommendation for a third-party tool to burn International Organization for Standardization (ISO) images to CD-R disc. My initial response was to ask whether the Microsoft tool wasn't doing the job. The reader responded that he wasn't aware of a Microsoft tool to burn ISO disk images.
There is such a tool, however. Cdburn.exe is one of the many useful tools in the Microsoft Windows Server 2003 Resource Kit Tools. All those tools will run perfectly well on Windows XP.
To get the Microsoft Windows Server 2003 Resource Kit Tools, go to http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&displaylang=en and download the 12MB tools installer. The installation includes a Windows Help file that details each tool, its use, and its syntax.
Featured Thread: Cloned Drive Won't Boot
Forum member "Grajay" used Norton Ghost to clone his Windows XP Professional drive to a new drive. Although the action appeared to work, Grajay is getting a boot disk failure message. Does he need to reinstall from scratch? If you can help, join the discussion at http://www.windowsitpro.com/forums/rd.cfm?cid=36&tid=127538
==== Events Central ====
(A complete Web and live events directory brought to you by Windows IT Pro: http://www.windowsitpro.com/events)
IT Security Solutions Roadshow--Attend and Get a Free Subscription to Windows IT Pro
Take your security to the next level with this free half-day event covering topics such as antivirus, intrusion prevention, vulnerability discovery, and more. Get a backstage pass to the ISA Server 2004 Hands-on Lab. Attend and enter to win tickets to a professional sports game. Register now!
==== 5. New and Improved ====
by Barb Gibbens, [email protected]
Local-Network Inventory Tool
KVIPtech announced the release of Network Inventory Monitor 3.0. The software gives network administrators information about computers connected to the LAN. Data that the software gathers includes CPU model, memory usage, a summary of hard disks and other drives, video card model, monitor brand, and NIC information such as IP address and media access control (MAC) address. The new version lets user export reports as a Microsoft Office Visio 2003 XML drawing format (.vdx) file. For more information, visit the vendor's Web site.
Tell Us About a Hot Product and Get a T-Shirt!
Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a Windows IT Pro T-shirt if we write about the product in a future Windows IT Pro What's Hot column. Send your product suggestions with information about how the product has helped you to [email protected]
==== Contact Us ====
About the newsletter -- [email protected]
About technical questions -- http://www.windowsitpro.com/forums
About product news -- [email protected]
About your subscription -- [email protected]
About sponsoring an UPDATE -- [email protected]
This email newsletter is brought to you by Windows IT Pro, the leading publication for IT professionals deploying Windows and related technologies. Subscribe today!
Windows IT Pro is a division of Penton Media, Inc.
221 East 29th Street, Loveland CO 80538
Attention: Customer Service Department
Copyright 2004, Penton Media, Inc. All Rights Reserved.