Why can't I use a dial-up connection to access Web pages after I upgrade my system to Windows XP?

A. You might experience a problem using Microsoft Internet Explorer (IE) and a dial-up connection to view Web pages if all of the following conditions are true:

  • You upgraded your system from Windows Me or Windows 98
  • Before the upgrade, you configured on the computer a LAN connection that used a proxy server
  • Before the upgrade, one or more of the dial-up connections didn't use a proxy server

If you meet all conditions, after you upgrade to XP, the OS installation software incorrectly copies the LAN proxy settings to the dial-up connections. To resolve this error, you must manually remove these settings from each dial-up connection by performing the following steps:

  1. Start IE.
  2. From the Tools menu, select Internet Options.
  3. Select the Connections tab.
  4. Select a dial-up networking entry, then click Settings.
  5. Clear the "Use a proxy server for this connection" check box.
    Click here to view image
  6. Repeat Steps 2 through 5 for each dial-up networking entry.
  7. Click OK to close the Internet Options dialog box.
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