Why can't I add or remove programs after I install Microsoft Internet Explorer (IE) 6.0 or 5.5 on Windows 2000?

A. A bug in IE 6.0 and 5.5 installation procedure prevents you from adding or removing new programs. To resolve this problem, you can try to reinstall IE. If reinstalling the Web browser doesn't work, perform the following steps:

  1. Reboot you machine.
  2. During startup, press the F8 key to start the computer in Safe mode with Networking.
  3. Use the Local Administrator account to log on (the Windows Update dialog box will appear and state that Windows is updating the following items: browsing services, Internet tools, and system services).
  4. Run the Control Panel Add/Remove Programs applet and ensure that you can see the installed programs listed correctly as you'd expect.
  5. Reboot the machine.
Hide comments


  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.