Q. Where is the remote wipe facility in Microsoft Exchange Server 2003 Service Pack 2 (SP2)?

A. The new Messaging & Security Feature Pack for Windows Mobile 5.0 devices lets you wipe these devices from a management location (which is useful if a mobile device is lost or stolen). However, the facility to perform the remote wipe isn't part of Exchange 2003 SP2; you must download it from http://www.microsoft.com/downloads/details.aspx?FamilyID=e6851d23-d145-4dbf-a2cc-e0b4c6301453&DisplayLang=en. Once downloaded, extract the MobileAdmin.exe file, then run MobileAdmin.msi and follow the onscreen prompts to install the application. You use the tool via its Web interface (https://<exchange server>/mobileadmin)