When you use Start / All Programs / Accessories on a computer that has a Bluetooth device, the Bluetooth File Transfer Wizard is missing.
This behavior will occur if you have a Bluetooth device and software installed on your computer and you upgrade Windows XP to Service Pack 2, because the OEM files are NOT overwritten.
To update the Bluetooth device driver:
1. Start / Run / Devmgmt.msc / OK.
2. Right-click your Bluetooth device and press Properties.
3. Select the Driver tab.
4. Press Update Driver.
5. Follow the on-screen instructions.
NOTE: If you have not yet updated to SP2, use the /o command-line switch to overwrite OEM files.