JSI Tip 8272. How do I troubleshoot missing computers in My Network Places?

Your domain member computer has computers missing when you open My Network Places. You can ping these computers by name and IP address.

To troubleshoot this issue:

1. Insure that NetBIOS over TCP/IP is enabled on your LAN network adapter:

2. Check that the Computer Browser service is running, and is set to Automatic:

  • Start / Run / Services.msc / OK
  • Double-click the Computer Browser service.
  • If Startup type is NOT Automatic, set Startup type to Automatic and press Apply.
  • If Service status is NOT Started, press the Start button.
  • Press OK to close the Computer Browser Properties ... dialog.

3. Check that the TCP/IP NetBIOS helper service is running and is set to Automatic:

  • Start / Run / Services.msc / OK
  • Double-click the TCP/IP NetBIOS helper service.
  • If Startup type is NOT Automatic, set Startup type to Automatic and press Apply.
  • If Service status is NOT Started, press the Start button.
  • Press OK to close the TCP/IP NetBIOS helper Properties ... dialog.

NOTE: If you wish to quickly check to see if the Computer Browser and TCP/IP NetBIOS helper services are running, and set them to automatically start when you restart your computer, run the following BFix.bat file, which uses information from tip 0324, and REG.EXE, either built into Windows XP, Windows Server 2003, and newer, or from the Windows 2000 Support Tools. REG.EXE must be located in a folder that is in your PATH:

@echo off
setlocal
for /f "Tokens=*" %%a in ('net start^|findstr /i /L /c:"Computer Browser" /c:"TCP/IP NetBIOS helper"') do (
 @echo %%a is started.
)
call :quiet>nul 2>&1
endlocal
goto :EOF
:quiet
reg add "HKLM\System\CurrentControlSet\Services\Browser" /v Start /t REG_DWORD /d 2 /f
reg add "HKLM\System\CurrentControlSet\Services\LmHosts" /v Start /t REG_DWORD /d 2 /f
NOTES: See the following:

Q188305 -Troubleshooting the Microsoft Computer Browser Service.

How do I statically map a computer in My Network Places?.



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