JSI Tip 6471. The Scan for updates in Windows Update hangs at 0% complete?

When you press Scan for updates in Windows Update, you receive Windows Update is looking for available updates... 0% complete and then the process hangs.

This behavior can be the result of having NetSonic Internet accelerator installed.

If there is no update available at http://www.web3000.com, use any of the following workarounds:

Workaround 1

1. Start Internet Explorer.

2. Press Internet Options on the Tools menu.

3. Select the Connections tab.

4. Press the LAN Settings button.

5. Clear the Automatically detect settings box.

6. Press OK and OK.

Workaround 2

1. Right-click the NetSonic icon on the Windows taskbar and press Close.

2. Access Windows Update.

Workaround 3

1. Control Panel / Add/Remove Programs.

2. Select NetSonic and press Change/Remove.

3. Follow the on-screen instructions to uninstall the application.

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