JSI Tip 6286. 'Windows Media Player has encountered a problem and needs to close'?


When you try to start Windows Media Player 9, you receive:

Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience.

If you press the click here link at the bottom of the message, you may see an error signature similar to:

      App name      App version  Module name  Module version  Offset
      ----------------------------------------------------------------
      Wmplayer.exe  9.0.0.2926   Kernel32.dll 5.1.2600.0      0000d756
This error is generally the result of a corrupt or missing Custsat.dll file, usually located in the C:\Program Files\Windows Media Player folder.

To workaround this problem:

1. Remove the current Windows Media Player 9 install. See HOW TO: Remove Windows Media Player 9 Beta.

2. Visit http://www.microsoft.com/windows/windowsmedia/9series/player.aspx to install a new copy of Windows Media Player 9.



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