JSI Tip 4815. Event IDs 20099 and 7024 when the Routing and Remote Access service does NOT start?


Your System event log contains the following entries when RRAS does not start:

Event ID: 20099 
Source: RemoteAccess 
Computer: computer name 
Description: Cannot access registry value for GlobalInfo. 

Event ID: 7024 Source: Service Control Manager 
Computer: computer name 
Description: The Routing and Remote Access service terminated with service-specific error 234.
This error can be the result of corrupt RRAS registry entries.

NOTE: The following procedure will require reconfiguration of your RRAS service and will disconnect any clients.

To fix the problem:

1. Start / Programs / Administrative Tools / Routing and Remote Access.

2. Right-click the target computer in the console tree and press Disable Routing and Remote Access.

3. Respond Yes to the following message:

You are disabling the router and removing its configuration. To re-enable the router, you will have to reconfigure it. Do you want to continue?

4. Right-click the target computer and press Configure and Enable Routing and Remote Access.

5. Follow the instructions in the Routing and Remote Access Server Setup Wizard.



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