JSI Tip 4715. Error: 'Could not connect to the printer'?

When you try to install a printer, you receive:

Could not connect to the printer. You either entered a printer name that was incorrect or the specified printer is no longer connected to the server. Click Help for more information.

This error could indicate that you have exceeded the allowable number of print server licenses.

To determine if this is the cause:

1. Open a CMD prompt on the print server and type: net stop "License Logging Service"

2. Try to install. If you can, you may need to purchase additional licenses.

NOTE: On your print server, use Control Panel / Licensing to check the Number of concurrent connections.




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