JSI Tip 4061. Temporarily disabling your anti-virus software may solve a printing or file transfer problem?


Some anti-virus programs can interfere with the normal operation of your computer. Disabling the software often allows a file transfer or printing job to complete normally.

Unfortunately, simply stopping the services associated with your anti-virus is often not sufficient, as these programs install filter drivers which must be manually stopped. After stopping the services, disable the filter driver(s):

Windows NT

1. Control Panel / Devices.

2. Select the driver(s) in the Device list and press Stop.

Windows 2000

1. Right-click My Computer and press Manage.

2. Double-click Device Manager.

3. On the View menu, press Show Hidden Devices.

4. Expand Non-Plug and Play Drivers.

5. Select the driver(s), right-click and press Disable.

Device names by product

Symantec filter driver   - symevent.sys
Inoculan V.4.00          - INO_FLPY and INO_Fltr
Norton V.5.0             - NAVAP, NAVENG, and NAVEX15
McAfee V.4.03a           - NaiFiltr and NaiFsRec

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