JSI Tip 10386. The Outlook window closes, but the application continues to run when you try to exit Outlook?

When you try to exit Outlook, the Outlook window closes but the Outlook icon remains in the notification area. You also experience one or more of the following:

- Multiple instances of Outlook.exe are listed in Task Manager, and new instances will not open until all the existing instances are stopped.

- When you open an Outlook instance, you cannot exit the application.

- After closing the Outlook window, clicking the Outlook icon in the notification area produces the Outlook is waiting for a response from the server message.

- If you attempt to restart Windows XP while Outlook is running, you receive the End Program dialog.

This behavior occurs when an Outlook add-in, running inside Outlook, cannot close,  causing Outlook to wait.

To locate the add-in that is preventing Outlook from closing:

01. Use the Outlook Tools menu to open Options.

02. Select the Other tab.

03. Press the Advanced Options button.

04. Press the COM Add-ins button.

05. Record the add-ins that are listed. If no add-in is listed, press Cancel and go to step 9.

06. Clear the check box next to one of the add-ins and press OK.

07. Exit Outlook and restart it. Exit it again. If its' notification icon closes, the add-in you cleared in step 6 is the culprit.

08. Repeat steps 5 - 7 until you have identified the problem add-in.

09. Press Add-in Manager on the Advanced Options dialog.

10. Verify that no add-ins except those default add-ins listed below are listed. If others are present, clear their check boxes and then press OK.

11. Exit Outlook and restart it. Exit it again. After Outlook closes properly, enable each non-default add-in until you confirm the bad add-in. Contact that add-ins author.

Default Outlook Add-Ins and the status of their check box.

In Outlook 2002 and Outlook 2003 that is configured to connect to a POP3 or IMAP4 mailbox

Exchange Extensions property pages (checked)

Outlook 2003 that is configured to connect to a Microsoft Exchange Server mailbox

Delegate Access (checked) 
Deleted Item Recovery (checked) 
Exchange Extension Commands (checked) 
Exchange Extensions property pages (checked) 
Server Scripting

Outlook 2002 that is configured to connect to a Microsoft Exchange Server mailbox

Delegate Access (checked) 
Deleted Item Recovery (checked) 
Exchange Extension Commands (checked) 
Exchange Extensions property pages (checked) 
Server Scripting

Outlook 2000 that is configured for Internet Mail only

Net Folders (checked)

Outlook 2000 that is configured to have the Internet Mail Service in Corporate Workgroup mode

Net Folders (checked)
Internet Mail (checked)
Exchange Extensions property pages (checked)

Outlook 2000 that is configured in Corporate Workgroup mode

Delegate Access (checked) 
Deleted Item Recovery (checked) 
Net Folders (checked) 
Exchange Extension Commands (checked) 
Exchange Extensions property pages (checked) 
Server Scripting



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