A. Follow the steps below:
- From a command prompt type
This will show information such as IP address, subnet mask and the physical address. Check the IP address and subnet mask are what you expect.
- Next there is a special IP address that is used for loopback testing
127.0.0.1, so try and ping this
You should get 4 lines of
Reply from 127.0.0.1: bytes=32 time<10ms TTL=128
Pinging 127.0.0.1 does not send any traffic out on the network. If this does not work it means the TCP/IP stack is not loaded correctly so go back and check your configuration
- Next try and ping your own IP address, once again this will not send
any traffic out on the Network, but it just confirms the software
Once again you should get 4 reply messages. If this does not work, but the loopback did, you probably have typed the IP address wrong, go back and check your configuration.
- Try and ping the gateway.
This is the first traffic going out over the network. The gateway should be on your subnet. If you fail to ping the gateway, check the gateway is up, and that your network is correctly connected.
- Ping something on the other side of the gateway, i.e. something not
own your subnet
If this does not work then the gateway may not be functioning correctly.
- If all of the above worked, than Name Resolution should be tested by
pinging by name, this will test the HOSTS and/or DNS. If your machine
name was john, and the domain savilltech.com, you would ping
If this does not work, check in the Network Settings - Protocols - TCP/IP that the domain name is correct, also check the hosts file and the DNS.
- Next try and ping a name outside the network
If this does not work then check with your ISP (Internet Service Provider). Also make sure the site you are trying to ping supports ICMP or PING will not work.
- If all of the above works then get down to the serious stuff and start surfing! :-)