How do I use the Remote Control feature of Terminal Services?

A. The Remote Control feature in Windows 2000 Terminal Services lets authorized users take control of remote users' sessions. To enable Remote Control, follow these steps:

1. Open the Terminal Services Configuration tool by starting the MMC snap-in.
2. Double-click the connection you want to modify.
3. Select the Permissions tab.
4. Click Advanced.
5. Click Add.
6. Add the user or group for which you want to enable Remote Control.
7. At the Permission Entry dialog box, select the Allow column for Remote Control.
8. Click OK three times.

To initiate a Remote Control session, follow these steps:

1. Open a Terminal Server Client session to the Terminal Server.
2. When the session is running, start Terminal Services Manager.
3. Connect to the server that the user is logged on to.
4. Right-click the user's name.
5. Select Remote Control. (This action prompts the user to accept the Remote Control session.)
6. After the user accepts, you can interact with his or her environment.

Note: Remote Control doesn't work from the Console. You can't remotely control the session labeled Console. Remote Control's Protocol (RDP) works only with similar client protocols. For example, only RDP can remotely control other RDP clients.