A. Usually, with Remote Assistance, a user must request help. However, via a Group Policy setting, you can configure machines to not have to send an invitation to be assisted. On each machine on which you want to enable unsolicited Remote Assistance, perform the following steps:
- Start the Microsoft Management Console (MMC) (Start, Run, MMC).
- From the File menu, select Add/Remove Snap-in.
- On the Standalone tab, click Add.
- Select Group Policy, and click Add.
- Accept the default of Local Computer, and click Finish.
- Click Close, then click OK.
- Expand Local Computer Policy, Computer Configuration, Administrative Templates, System, Remote Assistance.
- Set the policy to Enabled and click Apply.
- Close the MMC.
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This policy setting is also available through Group Policy if you're in a Windows 2002/Windows XP domain.