How do I enable Remote Assistance?

A. By default, Remote Assistance is enabled. However, to double-check that it's enabled or to re-enable it, perform the following steps:

  1. Start the System Control Panel applet (Start, Settings, Performance and Maintenance, System).
  2. Select the Remote tab.
  3. Ensure that the "Allow Remote Assistance invitations to be sent from this computer" check box is checked.

  4. Click here to view image

  5. Click Advanced to set the maximum length of time for which invitations are valid (30 days, usually). You can also indicate whether the assistant can take control of your machine.
  6. Click OK.

You can also use the registry to enable Remote Assistance:

  1. Start regedit.exe.
  2. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\ControlTerminal Server.
  3. Double-click fAllowToGetHelp (or create this entry of type DWORD if it doesn't exist).
  4. Set fAllowToGetHelp to 1 to enable connections or 0 to deny.
  5. Click OK.
  6. Close regedit.
  7. Remote Assistance is enabled immediately; you don't need to reboot.
TAGS: Windows 8
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