A. More information can be found in Knowledge Base article Q153140:
- Start the services control panel applet (Start - Settings - Control Panel - Services)
- Select the "License Logging Service" and click stop
- Start Explorer (Run - Explorer)
- Move to the %systemroot%/system32 directory (e.g. d:\winnt\system32)
- Delete Cpl.cfg which holds the purchase history
- Move to the Lls sub-directory of system32, and delete the file llsuser.lls and llsmap.lls if they exist
- Back in Services Control Panel applet, select "License Logging Service" and click Start
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