How can I reset the License Information?

A. More information can be found in Knowledge Base article Q153140:

  1. Start the services control panel applet (Start - Settings - Control Panel - Services)
  2. Select the "License Logging Service" and click stop
  3. Start Explorer (Run - Explorer)
  4. Move to the %systemroot%/system32 directory (e.g. d:\winnt\system32)
  5. Delete Cpl.cfg which holds the purchase history
  6. Move to the Lls sub-directory of system32, and delete the file llsuser.lls and llsmap.lls if they exist
  7. Back in Services Control Panel applet, select "License Logging Service" and click Start

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