Exchange & Outlook UPDATE, Exchange Edition, February 12, 2004

This Issue Sponsored By

High-Availability and Disaster Recovery for Your Exchange Server

http://us.neverfailgroup.com/us/welcome.asp?promo=exchangeadmin021204

Administrative Overhead of Distribution List Management is Dramatically Reduced

http://www.imanami.com/specials/winnet/040212.asp?p=winnet_040212

===============

~~~~ Sponsor: High-Availability and Disaster Recovery for Your Exchange Server ~~~~

Has your business suffered a loss of communications at critical moments because your Exchange server was down? Neverfail for Exchange is a software solution that ensures true application availability. It's easy to install and use; offering cluster-class availability at a fraction of the cost and complexity. To learn how Neverfail can help your business save IT dollars and resources access a free white paper or view a prerecorded seminar:

http://us.neverfailgroup.com/us/welcome.asp?promo=exchangeadmin021204

==========

==== 1. Commentary: Swapping Out the Back End? ==== by Paul Robichaux, News Editor, [email protected]

What keeps Microsoft's Exchange Server program managers up at night? One word: migration. Many sites are still running Exchange Server 5.5, and a number of Microsoft's competitors (e.g., IBM, Novell, Oracle, Rockliffe, Scalix) are aggressively going after those shops, claiming that they can offer a better deal than customers will get by migrating to Exchange Server 2003 or Exchange 2000 Server. Is this claim true? Does it make sense for your organization? The answer depends on whom you ask.

The conversation surrounding these questions was fueled by an Osterman Research report noting that 61.4 percent of the companies Osterman surveyed were using Outlook. (For more information about the report, see Line56.com's article at http://www.line56.com/articles/default.asp?articleid=5351 .) An earlier Osterman report, however, revealed that 55 percent of companies surveyed would be willing to change their back-end server if they could keep the same email client. (This statistic is impressive, assuming that the people surveyed understand the mechanics of migrating from one back-end system to another-—but we'll save that conversation for another day.) The move-to-our-back end crowd makes two claims: that their servers cost less and offer more functionality than the newer versions of Exchange Server.

The first claim is easier to examine. In some cases, competing vendors are offering extremely low prices for their products. For example, Oracle is offering zero-cost 36-month leases. This strategy is interesting because it presumes that customers will happily give up functionality, stability, supportability, or security in exchange for a few thousand dollars' worth of up-front savings. The cost of migrating to Active Directory (AD), which is a necessary step to deploy Exchange 2003 or Exchange 2000, is actually an opportunity to benefit from a number of other AD features, such as centralized desktop policy management through group policies and integrated network access control for VPNs, dial-up, wireless, and LAN connections through the Windows Server 2003 RRAS engine and forthcoming updates that extend the RRAS Quarantine feature to LANs. Furthermore, an accurate comparison of the cost of any alternative solution must include such factors as training and support costs for administrators, software maintenance, and support plans (IBM, Oracle, and Scalix all require customers to purchase a maintenance contract to receive hotfixes). Making an apples-to-apples cost comparison is difficult without including all these factors.

What about functionality? Here the argument gets a little fuzzier. Although some vendors claim that their products have better functionality than Exchange, others claim that Exchange is too complicated and that customers don't really need all those features. These arguments can't both be right, of course. One key piece of functionality that migrating customers will miss out on is Exchange's tight integration with Outlook; features such as remote procedure call (RPC) over HTTP and cached mode are pretty unlikely to be duplicated by other vendors. Even simple tasks such as setting and clearing message flags might not work properly with a non-Exchange back end, depending on how faithful the competitor's connector is. I've seen a lot of migrations to Exchange after which the customer complained about a feature users missed from the old system; imagine the complaints arising from users whose favorite Outlook features suddenly stop working after a back-end switch.

Both the cost and functionality arguments ignore one big factor: the appropriateness of Linux as an alternative to Windows. Alternative solutions by Scalix, Novell, and Oracle all use Linux, and these vendors tout Linux's advantages. Although Linux is increasingly popular, it isn't a good fit for the small and midsized businesses targeted by this campaign. Why? For all our collective complaining about Windows, it's much easier to learn, and a broad infrastructure of courses, books, and consultants is available to help smooth over deployment problems. Linux is gaining traction in environments that already employ UNIX-savvy administrators, but the sweet spot for Linux-based messaging doesn't necessarily correspond to companies that have deployed Exchange 5.5 seats.

Microsoft is clearly aware of the threat of losing migrating Exchange 5.5 users: Witness the greatly improved ExDeploy tools for migrating from Exchange 5.5, the long list of features that work best (or only) with a combination of Exchange 2003 and Outlook 2003, and the company's continuing efforts to pin down the cost and pain points for customers who are considering a migration. I wouldn't be surprised to see Microsoft make a greater effort to communicate the advantages of the Exchange/AD/Outlook combination, as well as work at poking a few holes in competitors' claims. Until then, though, we'll all have to wait and see who's correct: the man who said that "The bitterness of poor quality lingers long after the sweetness of low price is forgotten" or the folks at Osterman who label switching back ends as a "selling opportunity."

==========

~~~~ Sponsor: Administrative Overhead of Distribution List Management is Dramatically Reduced ~~~~

FMC has seen a significant reduction in administrative costs since automating the management of 300+ distribution lists with SmartDL. "SmartDL has reduced our administrative overhead by 90%" said Mark Frickleton, Financial Models Company. See what SmartDL can do for you and enter to win a Microsoft Xbox System.

http://www.imanami.com/specials/winnet/040212.asp?p=winnet_040212

==========

==== 2. Announcements ==== (from Windows & .NET Magazine and its partners)

Windows & .NET Magazine Connections

Windows & .NET Magazine Connections features speakers from Microsoft as well as other top independent experts. Complete details about workshops, breakout sessions, and speakers are now online. You'll save $200 if you register before the early-bird discount expires--plus, you'll get a chance to win a Florida vacation! Go online now to register.

http://www.winconnections.com

Check Out 2 Free Web Seminars--Selecting the Right IM Security Solution and Streamlining User Provisioning and Password Management

Gain control over your IM security by learning about IM authentication, encryption, support for and interoperability between different IM networks, auditing, automatic legal disclaimers, and virus and worm scanning. Or, discover automating provisioning and centralizing password management and how to reduce support costs and security breaches. Register now!

http://www.winnetmag.com/seminars

==========

~~~~ Hot Release: Cluster-class Availability without the Cost and Complexity ~~~~

Neverfail for Exchange is a comprehensive high availability software solution for MS Exchange 2000 or 2003. Advanced application and data replication, application and system monitoring, fast failover and dynamic application recovery provide cluster-class availability – without the cost and complexity.

http://us.neverfailgroup.com/us/welcome.asp?promo=exchangeadmin021204-B

==========

==== 3. Resources ====

Featured Thread: Disabling Automatic Replies

A forum reader wants to disable automatic read and delivery receipts, internally and externally, for certain users in a mixed-mode Exchange Server 5.5 and later environment. To offer your advice or join the discussion, go to the following URL:

http://www.winnetmag.com/forums/rd.cfm?cid=40&tid=67369

Outlook Tip: Preventing Users from Adding Email Accounts to Outlook by Sue Mosher, [email protected]

Q: How can I prevent users from adding home or other email accounts (e.g., MSN Hotmail, POP) to their Outlook 2002 profiles?

A: To prevent a user from adding an outside email account to an Outlook 2002 profile, create a DisableHTTP entry of type REG_DWORD in the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options registry subkey and set the value to 1. Beginning with Microsoft Office XP Service Pack 2 (SP2), you can create registry entries to prevent users from adding POP, IMAP, Exchange, and other accounts to their profiles. You would need to create DisablePOP3, DisableIMAP, DisableExchange, and DisableOtherTypes REG_DWORD entries in the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options subkey and set the value of each to 1 to disable the addition of any such account. Set the value to 0 to let users add such accounts. For more information about these changes, see the Microsoft article "OL2002: The Options to Prevent an Exchange, POP3, IMAP, and Other Server Types Accounts Are Not Available" ( http://support.microsoft.com/?kbid=317819 ).

See the Windows & .NET Magazine Exchange & Outlook Web page for more great tips.

http://www.winnetmag.com/microsoftexchangeoutlook

==== 4. Events Central ==== (A complete Web and live events directory brought to you by Windows & .NET Magazine: http://www.winnetmag.com/events )

New--Microsoft Security Strategies Roadshow!

We've teamed with Microsoft, Avanade, and Network Associates to bring you a full day of training to help you get your organization secure and keep it secure. You'll learn how to implement a patch-management strategy; lock down servers, workstations, and network infrastructure; and implement security policy management. Register now for this free, 20-city tour.

http://www.winnetmag.com/roadshows/computersecurity2004

==== 5. New and Improved ==== by Carolyn Mader, [email protected]

Give Remote Users Full Exchange Functionality

Permeo Technologies announced Permeo AbsoluteAccess E-mail, a Secure Sockets Layer (SSL) VPN solution that provides full Exchange Server functionality. Enterprises can use the solution to give remote users the full function of Outlook and Exchange over a simple SSL connection. Users can access their native Outlook application without limitations, whether they're in or out of the office. Permeo AbsoluteAccess E-mail comes with a 21-day trial period. Pricing starts at $8295 for 25 users. Contact Permeo Technologies at 866-473-7636.

http://www.permeo.com

Tell Us About a Hot Product and Get a T-Shirt!

Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a Windows & .NET Magazine T-shirt if we write about the product in a future Windows & .NET Magazine What's Hot column. Send your product suggestions with information about how the product has helped you to [email protected]

==== Sponsored Link ====

Argent

Comparison Paper: The Argent Guardian Easily Beats Out MOM

http://ad.doubleclick.net/clk;6480843;8214395;q?http://www.argent.com/products/download_whitepaper.cgi?product=mom&&Source=WNTTextLink

Javelina Software

Check out ADvantage to bulk modify Active Directory attributes.

http://ad.doubleclick.net/clk;7115967;8214395;t?http://www.javelinasoftware.com/winnetmag2.html

==========

==== 6. Contact Us ====

About the newsletter -- [email protected]

About technical questions -- http://www.winnetmag.com/forums

About product news -- [email protected]

About your subscription -- [email protected]

About sponsoring UPDATE -- [email protected]

==========

This email newsletter is brought to you by Windows & .NET Magazine, the leading publication for IT professionals deploying Windows and related technologies. Subscribe today.

http://www.winnetmag.com/sub.cfm?code=wswi201x1z

View the Windows & .NET Magazine Privacy policy at:

http://www.winnetmag.com/AboutUs/Index.cfm?action=privacy Windows & .NET Magazine a division of Penton Media Inc.

221 East 29th Street, Loveland, CO 80538,

Attention: Customer Service Department Copyright 2004, Penton Media, Inc. All Rights Reserved.

==== This Issue Sponsored By ====

High-Availability and Disaster Recovery for Your Exchange Server

http://us.neverfailgroup.com/us/welcome.asp?promo=exchangeadmin021204

Administrative Overhead of Distribution List Management is Dramatically Reduced

http://www.imanami.com/specials/winnet/040212.asp?p=winnet_040212

==========

~~~~ Sponsor: High-Availability and Disaster Recovery for Your Exchange Server ~~~~

Has your business suffered a loss of communications at critical moments because your Exchange server was down? Neverfail for Exchange is a software solution that ensures true application availability. It's easy to install and use; offering cluster-class availability at a fraction of the cost and complexity. To learn how Neverfail can help your business save IT dollars and resources access a free white paper or view a prerecorded seminar:

http://us.neverfailgroup.com/us/welcome.asp?promo=exchangeadmin021204

==========

==== 1. Commentary: Swapping Out the Back End? ==== by Paul Robichaux, News Editor, [email protected]

What keeps Microsoft's Exchange Server program managers up at night? One word: migration. Many sites are still running Exchange Server 5.5, and a number of Microsoft's competitors (e.g., IBM, Novell, Oracle, Rockliffe, Scalix) are aggressively going after those shops, claiming that they can offer a better deal than customers will get by migrating to Exchange Server 2003 or Exchange 2000 Server. Is this claim true? Does it make sense for your organization? The answer depends on whom you ask.

The conversation surrounding these questions was fueled by an Osterman Research report noting that 61.4 percent of the companies Osterman surveyed were using Outlook. (For more information about the report, see Line56.com's article at http://www.line56.com/articles/default.asp?articleid=5351 .) An earlier Osterman report, however, revealed that 55 percent of companies surveyed would be willing to change their back-end server if they could keep the same email client. (This statistic is impressive, assuming that the people surveyed understand the mechanics of migrating from one back-end system to another-—but we'll save that conversation for another day.) The move-to-our-back end crowd makes two claims: that their servers cost less and offer more functionality than the newer versions of Exchange Server.

The first claim is easier to examine. In some cases, competing vendors are offering extremely low prices for their products. For example, Oracle is offering zero-cost 36-month leases. This strategy is interesting because it presumes that customers will happily give up functionality, stability, supportability, or security in exchange for a few thousand dollars' worth of up-front savings. The cost of migrating to Active Directory (AD), which is a necessary step to deploy Exchange 2003 or Exchange 2000, is actually an opportunity to benefit from a number of other AD features, such as centralized desktop policy management through group policies and integrated network access control for VPNs, dial-up, wireless, and LAN connections through the Windows Server 2003 RRAS engine and forthcoming updates that extend the RRAS Quarantine feature to LANs. Furthermore, an accurate comparison of the cost of any alternative solution must include such factors as training and support costs for administrators, software maintenance, and support plans (IBM, Oracle, and Scalix all require customers to purchase a maintenance contract to receive hotfixes). Making an apples-to-apples cost comparison is difficult without including all these factors.

What about functionality? Here the argument gets a little fuzzier. Although some vendors claim that their products have better functionality than Exchange, others claim that Exchange is too complicated and that customers don't really need all those features. These arguments can't both be right, of course. One key piece of functionality that migrating customers will miss out on is Exchange's tight integration with Outlook; features such as remote procedure call (RPC) over HTTP and cached mode are pretty unlikely to be duplicated by other vendors. Even simple tasks such as setting and clearing message flags might not work properly with a non-Exchange back end, depending on how faithful the competitor's connector is. I've seen a lot of migrations to Exchange after which the customer complained about a feature users missed from the old system; imagine the complaints arising from users whose favorite Outlook features suddenly stop working after a back-end switch.

Both the cost and functionality arguments ignore one big factor: the appropriateness of Linux as an alternative to Windows. Alternative solutions by Scalix, Novell, and Oracle all use Linux, and these vendors tout Linux's advantages. Although Linux is increasingly popular, it isn't a good fit for the small and midsized businesses targeted by this campaign. Why? For all our collective complaining about Windows, it's much easier to learn, and a broad infrastructure of courses, books, and consultants is available to help smooth over deployment problems. Linux is gaining traction in environments that already employ UNIX-savvy administrators, but the sweet spot for Linux-based messaging doesn't necessarily correspond to companies that have deployed Exchange 5.5 seats.

Microsoft is clearly aware of the threat of losing migrating Exchange 5.5 users: Witness the greatly improved ExDeploy tools for migrating from Exchange 5.5, the long list of features that work best (or only) with a combination of Exchange 2003 and Outlook 2003, and the company's continuing efforts to pin down the cost and pain points for customers who are considering a migration. I wouldn't be surprised to see Microsoft make a greater effort to communicate the advantages of the Exchange/AD/Outlook combination, as well as work at poking a few holes in competitors' claims. Until then, though, we'll all have to wait and see who's correct: the man who said that "The bitterness of poor quality lingers long after the sweetness of low price is forgotten" or the folks at Osterman who label switching back ends as a "selling opportunity."

==========

~~~~ Sponsor: Administrative Overhead of Distribution List Management is Dramatically Reduced ~~~~

FMC has seen a significant reduction in administrative costs since automating the management of 300+ distribution lists with SmartDL. "SmartDL has reduced our administrative overhead by 90%" said Mark Frickleton, Financial Models Company. See what SmartDL can do for you and enter to win a Microsoft Xbox System.

http://www.imanami.com/specials/winnet/040212.asp?p=winnet_040212

==========

==== 2. Announcements ==== (from Windows & .NET Magazine and its partners)

Windows & .NET Magazine Connections

Windows & .NET Magazine Connections features speakers from Microsoft as well as other top independent experts. Complete details about workshops, breakout sessions, and speakers are now online. You'll save $200 if you register before the early-bird discount expires--plus, you'll get a chance to win a Florida vacation! Go online now to register.

http://www.winconnections.com

Check Out 2 Free Web Seminars--Selecting the Right IM Security Solution and Streamlining User Provisioning and Password Management

Gain control over your IM security by learning about IM authentication, encryption, support for and interoperability between different IM networks, auditing, automatic legal disclaimers, and virus and worm scanning. Or, discover automating provisioning and centralizing password management and how to reduce support costs and security breaches. Register now!

http://www.winnetmag.com/seminars

==========

~~~~ Hot Release: Cluster-class Availability without the Cost and Complexity ~~~~

Neverfail for Exchange is a comprehensive high availability software solution for MS Exchange 2000 or 2003. Advanced application and data replication, application and system monitoring, fast failover and dynamic application recovery provide cluster-class availability – without the cost and complexity.

http://us.neverfailgroup.com/us/welcome.asp?promo=exchangeadmin021204-B

==========

==== 3. Resources ====

Featured Thread: Disabling Automatic Replies

A forum reader wants to disable automatic read and delivery receipts, internally and externally, for certain users in a mixed-mode Exchange Server 5.5 and later environment. To offer your advice or join the discussion, go to the following URL:

http://www.winnetmag.com/forums/rd.cfm?cid=40&tid=67369

Outlook Tip: Preventing Users from Adding Email Accounts to Outlook by Sue Mosher, [email protected]

Q: How can I prevent users from adding home or other email accounts (e.g., MSN Hotmail, POP) to their Outlook 2002 profiles?

A: To prevent a user from adding an outside email account to an Outlook 2002 profile, create a DisableHTTP entry of type REG_DWORD in the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options registry subkey and set the value to 1. Beginning with Microsoft Office XP Service Pack 2 (SP2), you can create registry entries to prevent users from adding POP, IMAP, Exchange, and other accounts to their profiles. You would need to create DisablePOP3, DisableIMAP, DisableExchange, and DisableOtherTypes REG_DWORD entries in the HKEY_CURRENT_USER\Software\Microsoft\Office\10.0\Outlook\Options subkey and set the value of each to 1 to disable the addition of any such account. Set the value to 0 to let users add such accounts. For more information about these changes, see the Microsoft article "OL2002: The Options to Prevent an Exchange, POP3, IMAP, and Other Server Types Accounts Are Not Available" ( http://support.microsoft.com/?kbid=317819 ).

See the Windows & .NET Magazine Exchange & Outlook Web page for more great tips.

http://www.winnetmag.com/microsoftexchangeoutlook

==== 4. Events Central ==== (A complete Web and live events directory brought to you by Windows & .NET Magazine: http://www.winnetmag.com/events )

New--Microsoft Security Strategies Roadshow!

We've teamed with Microsoft, Avanade, and Network Associates to bring you a full day of training to help you get your organization secure and keep it secure. You'll learn how to implement a patch-management strategy; lock down servers, workstations, and network infrastructure; and implement security policy management. Register now for this free, 20-city tour.

http://www.winnetmag.com/roadshows/computersecurity2004

==== 5. New and Improved ==== by Carolyn Mader, [email protected]

Give Remote Users Full Exchange Functionality

Permeo Technologies announced Permeo AbsoluteAccess E-mail, a Secure Sockets Layer (SSL) VPN solution that provides full Exchange Server functionality. Enterprises can use the solution to give remote users the full function of Outlook and Exchange over a simple SSL connection. Users can access their native Outlook application without limitations, whether they're in or out of the office. Permeo AbsoluteAccess E-mail comes with a 21-day trial period. Pricing starts at $8295 for 25 users. Contact Permeo Technologies at 866-473-7636.

http://www.permeo.com

Tell Us About a Hot Product and Get a T-Shirt!

Have you used a product that changed your IT experience by saving you time or easing your daily burden? Tell us about the product, and we'll send you a Windows & .NET Magazine T-shirt if we write about the product in a future Windows & .NET Magazine What's Hot column. Send your product suggestions with information about how the product has helped you to [email protected]

==== Sponsored Link ====

Argent

Comparison Paper: The Argent Guardian Easily Beats Out MOM

http://ad.doubleclick.net/clk;6480843;8214395;q?http://www.argent.com/products/download_whitepaper.cgi?product=mom&&Source=WNTTextLink

Javelina Software

Check out ADvantage to bulk modify Active Directory attributes.

http://ad.doubleclick.net/clk;7115967;8214395;t?http://www.javelinasoftware.com/winnetmag2.html

==========

==== 6. Contact Us ====

About the newsletter -- [email protected]

About technical questions -- http://www.winnetmag.com/forums

About product news -- [email protected]

About your subscription -- [email protected]

About sponsoring UPDATE -- [email protected]

===============

This email newsletter is brought to you by Windows & .NET Magazine, the leading publication for IT professionals deploying Windows and related technologies. Subscribe today.

http://www.winnetmag.com/sub.cfm?code=wswi201x1z

View the Windows & .NET Magazine Privacy policy at:

http://www.winnetmag.com/AboutUs/Index.cfm?action=privacy Windows & .NET Magazine a division of Penton Media Inc.

221 East 29th Street, Loveland, CO 80538,

Attention: Customer Service Department Copyright 2004, Penton Media, Inc. All Rights Reserved.

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