In an open letter to customers, Microsoft Senior Vice President Steven Sinofsky apologized for the inadvertent inclusion of two swastika characters in Microsoft Office 2003's Bookshelf Symbol 7 font. "Due to an unintentional oversight, we failed to identify, prior to the release, the presence of two swastikas within the font," he said. "We apologize for this and for any offense caused. Microsoft is taking immediate measures to remedy the issue for all customers." Today, the company released a utility for worldwide download that removes the font. You can find utility on the Microsoft Web site.