Dell Replacing Venue Pro 11 Tablet for Some

Dell Replacing Venue Pro 11 Tablet for Some

Dell is reportedly actively contacting Dell Venue Pro 11 tablet customers for a replacement to fix issues where the device randomly freezes, shuts down, and periodically loses power.

A long thread dating back to December 2013, with over 90 pages of responses, shows that customers have been experiencing the problems since the tablet released. Though, not stated publicly on the Dell web site, many customers are receiving direct phone calls informing them of the willingness to replace the flawed units, and then subsequent emails requesting more information.

The full email:

Dear Valued Dell Customer:

As a follow up to our phone conversation the Service Tag we discussed is below (or attached):

Service Tag <*******>

Please confirm via email that you have these Tablets and where you would like the replacements sent to:

 *Contact name, phone number and email address

 *Shipping address (no PO boxes)

Once you reply to this email with this information we will ship you the replacement Tablets. Once the new Tablet(s) arrive, please return your old tablet(s) using the return shipping label provided with your new Tablet(s). If you need assistance or have any other questions please contact Dell Tech Support http://www.dell.com/content/topics/global.aspx/services/prosupport/regional_contacts?c=us&l=en&s=gen

Our Direct Model allows us to provide you, one of our valued customers, with greater information to enhance your experience with Dell systems. This has enabled us to quickly report this issue to you and provide you with the latest update to resolve this issue. Your satisfaction is our ultimate goal. Regards, Dell, Inc.

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