Surface

Fix Non-Booting Surface 2 After Update

Q: My Surface 2 has been updated, but now it won't turn on. What can I do?

A: If your Surface 2 device becomes stuck after an update, perform the following steps:

  1. Hold down the power button for 12 full seconds.
  2. Let go of the power button.
  3. Press the power button again for 2 seconds.

The device should now start.

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