The unified communications as a service market is growing fast. In fact Gartner reports that the market is growing 25 percent annually. But that doesn't mean that every UCaaS implementation will automatically be a success from the start.
There are a few key items to keep in mind that will improve your chances of widespread adoption in your company:
- Involve key executives through the planning and implementation process.
- Figure out in advance who will take care of certain aspects of the implementation like ensuring adequate bandwidth and deciding who is responsible for managing IP links.
- Properly training workers on how to use the system and how it will benefit them.
This eBrief will cover these and other important steps to keep in mind when making the move to UCaaS.